All employees of the Texas AgriLife Extension Service (Extension) are encouraged to resolve problems in an open manner through normal administrative channels without the fear of reprisal for seeking such resolution.
In this regard, each employee will have free access through proper channels to the offices of immediate and higher supervisors and/or his/her human resources representatives to discuss problems and complaints with which he/she is concerned. Most problems or complaints can and should be resolved through discussions between an employee and the immediate supervisor or within the employee’s unit.
A. An employee “files” a complaint by completing an AG-424, Formal Complaint form and delivers it to the Texas A&M AgriLife Human Resources Officer in accordance with the time lines contained in System Regulation 32.01.02, Complaint and Appeal Process for Nonfaculty Employees.
B. The complaint form must be mailed (campus mail or U.S. mail) or delivered (including fax and personal delivery) to the Texas A&M AgriLife Human Resources Office, 2162 TAMU, College Station, TX 77843-2162, or fax 979-458-1046.
C. After receiving the formal complaint, the AgriLife Human Resources Officer will, provide copies to the supervisor, unit head, and the administrator whom the Director has designated to review complaints.
D. The designated administrator will review the complaint and provide a written decision to the AgriLife Human Resources Officer in accordance with System Regulation 32.01.02. This is the final decision on the complaint.
E. The AgriLife Human Resources Officer will provide copies of the decision to the complainant, supervisor, and unit head in accordance with System Regulation 32.01.02.
For questions concerning this procedure, contact theAgriLife Human Resources Office at 979-845-2423.